These companies start from very heterogeneous but generally customer-focused jobs. The correct integration of service provider and customer systems is essential.
This can be based on the definition of the assets to be maintained, it can be buildings, shopping centers, canteens, …… For each of these entities, a hierarchy of locations can be defined, on which different maintenance, service and repair tasks can be performed, ….
One of the key features is the optimum allocation of personnel to each task according to their qualifications and the customer’s requirements.
Another relevant functionality is the optimal planning of tasks, counting on the experience of previous works to estimate the duration of each visit.